Gardencup
Gardencup Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gardencup has a 3.8 star rating from 10 reviews and consumers are mostly neutral; 100% would likely recommend. Rating mix shows about 60% positive and 30% unfavorable, per Gardencup reviews.
Positive Feedback
Customers praise the delicious, healthy product and prompt refunds or helpful replies from customer service. Several reviews note easy ordering when account access works.
Negative Feedback / Risk Areas
- Recurring delivery problems including missed, wrong, or unsecured drop-offs.
- Subscription and auto-ship confusion with unexpected charges and difficulty canceling.
- Billing and refund issues tied to account access and inconsistent communication.
Key Takeaways for Future Customers
- Check account and membership settings to avoid unexpected shipments.
- Contact customer service promptly for refunds or delivery errors; document interactions.
- Consider delivery timing and limited selection when assessing value for weekly orders.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gardencup has a 3.8 star rating from 10 reviews and consumers are mostly neutral; 100% would likely recommend. Rating mix shows about 60% positive and 30% unfavorable, per Gardencup reviews.
Positive Feedback
Customers praise the delicious, healthy product and prompt refunds or helpful replies from customer service. Several reviews note easy ordering when account access works.
Negative Feedback / Risk Areas
- Recurring delivery problems including missed, wrong, or unsecured drop-offs.
- Subscription and auto-ship confusion with unexpected charges and difficulty canceling.
- Billing and refund issues tied to account access and inconsistent communication.
Key Takeaways for Future Customers
- Check account and membership settings to avoid unexpected shipments.
- Contact customer service promptly for refunds or delivery errors; document interactions.
- Consider delivery timing and limited selection when assessing value for weekly orders.
Media from reviews
Georgetown, Texas
Issue with order
I have received my old order and my new order. I did cancel my old order but keep getting 2 separate orders. I can't eat or afford 12 salads; how do I fix it?
- Easy and healthy
- Love them
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Have not received my order and being asked to prepare next box.
No more comments. No advice. No advice to any future customers.
I am waiting for the first order to arrive and being asked to place a second order. I would like to know how to proceed to unsubscribe.
Preferred solution: Deliver product or service ordered
Austin, Texas
Missing delivery
UPS left delivery in an open, unsecured place and it was taken. I contacted Garden Cup via email and I received an immediate reply and refund.
User's recommendation: Customer service was great.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHard to get some communication and answers
I didn't receive my first order on December 2, and I'm trying to get in touch with somebody, and it seems like it's impossible.
Preferred solution: Deliver product or service ordered
User's recommendation: Not at this time
Wayne, New Jersey
Order reimbursement
My order was delivered to the wrong house. It's sitting on someone else's front porch and apparently will be there all night.
I really don't want a box of $80 frozen salad. Very disappointed in this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sunrise, Florida
I’m unable to cancel my subscription
I tried on my phone, on the computer and I called! I am unable to cancel this is terrible customer service!!! Im very unhappy!!
Preferred solution: Cancel bb
User's recommendation: Do not use this company!! Terrible customer service!
Hi Caryn! I am so sorry to hear about the difficulties you've had with canceling your subscription and apologize for any inconvenience.
That is not the experience we want for our customers.
I understand how frustrating this must be. Not to worry, though - please just email us at yourfriends@***.com with your account details, and our customer team can help you.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEdit upcoming delivery
Customer service representative informed of issue trying to change upcoming selections. Requested he do it from his end, which he did and sent me a copy of his changes. Great resolution to the problem!
- Healthy salads
- Limited selection and order size
Preferred solution: Change in items for next delivery which was done.
Dallas, Texas
Unauthorized charge and no account
On the website it doesnt say that this is a weekly charge or that the price OSS going to double. I havent received any correspondence regarding upcoming salads, I havent picked any salads and when I try and login it says theres no account with this info so Im confused as to how you can pull $100 from my account but I dont have a membership or email on file with gardencup.
- Salads are delicious
- Not worth 100 per week
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSalads are delicious and staff helped me figure out my account..100% satisfied.
Ok, so, my credit card was jacked up. I had to use another card; therefore, I missed this week's delivery!!
It was my banks' fault...that pissed me off...ughh!! However, I'm on the right track for next week!!
I'm loving yalls salads!! Thanks from Texas!!
My credit card was suspended. The bank has fixed it as of this morning. How do I continue my salads?
User's recommendation: You'll love the variety and freshness...delivery in 100 degree weather....still fantastic and fresh!!! Just try them!! Love from Texas!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel
Please cancel my membership immediately. Our situation has changed. The person we bought this for is no longer living with us.
Preferred solution: Just cancel any further orders
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelivery
This is concerning my recent order. I checked the website to see when my order was going to arrive, and it showed September 9th.
Because of that date, I didn't cancel my order. My order was delivered on 9/3, and I am out of town for work. My order will be sitting outside until 9/7. This is terrible.
Your product is very expensive for me, and now this happens. I can't find an order number anywhere.
- Good product
- Very convenient
- Delivery dates are all over the place
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel subscription
We enjoyed what I ordered. Even my 9-year-old granddaughter ate it.
I just thought I did a one-time purchase to try it. Then, if we liked it, I would order more. So I was a little surprised when another order automatically came.
If we really like it, I will call for more. So far, we are very happy.
Preferred solution: Cancel subscription
User's recommendation: Watch what you check.
Need delivery date change
Need delivery date change. Scheduled for September 25, but need it to be delivered on October 1st and remain biweekly starting October 1st.
- Delicious
- Waiting to have issue resolved
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI unsubscribed months ago and got a delivery yesterday
I called yesterday and spoke to two agents who checked my account and said they had nothing current on it that it had been closed which I did months ago. Yesterday I received an email saying that I had a delivery coming.
I was pretty shocked and I am out of town so the delivery will sit on my porch. I did check my bank account and found out there was a charge on my account for it.
Please correct this once and for all. It is pretty frustrating after I was on the phone so long yesterday.
Ship sooner
Great salads. You get an F for not having a live communication.
Seriously. Live the gardencups i want my shipment may 5 instead of may12.
Wanting every week hurry. Love these cups.
Did not order
I keep getting orders that I did not order
Im not on a subscription.
Sylvia Pebworth
812-581-****
11451 E County Road 1040 N
Seymour Indiana
47274
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Hi Patricia! I am so sorry to hear about the difficulties you've had with canceling your subscription, and I apologize for any inconvenience.
That is not the experience we want for our customers. I understand how frustrating this must be.
However, I do see that your order was delivered on 12/08 and our CS representative, Joven, took care of canceling your subscription as requested on 12/08. Not to worry, though if you need anything else - please just email us at yourfriends@***.com with your account details, and our customer care team can help you.